LuxTuris, LLC Last updated: August 2, 2026

We want you to be happy with your purchase, and we want to be clear and fair about refunds. Please read this before you buy.

All sales are final

Our products are digital downloads: printable PDF books delivered instantly by download link. Because these products are delivered electronically and cannot be returned once you have access to them, all sales are final and non-refundable once your download link has been delivered.

When you buy, you are getting immediate access to a digital file. There is no way to "return" a downloaded file, so we do not offer refunds for change of mind, accidental purchase, or failure to read the product description. Please review each product's description before you buy.

By completing your purchase, you acknowledge that you are buying a digital product, that delivery happens immediately, and that you agree to this no-refund policy.

When we will make it right

We stand behind our products. We will fix the problem or issue a refund in these situations:

• The file is corrupted or won't open. Tell us and we will send a working copy. If we can't get you a working file, we will refund you.
• You never received your download link, or the link doesn't work. Contact us and we will deliver it. If we cannot deliver the product, we will refund you.
• You were charged more than once for the same order, or charged in error. We will refund the duplicate or mistaken charge.

These are good-faith exceptions. Our goal is simple: if we failed to deliver a working product, we will make it right.

How to reach us with a problem

Do not file a dispute with your bank or card company before contacting us. Almost every problem is a quick fix, and we would much rather solve it directly.

Email us at support@luxturis.com with your order confirmation and a short description of the problem. Please include the email address you used at checkout. We aim to respond within a reasonable time, usually within a few business days, and we will work with you to resolve it.

About chargebacks

This policy is presented to you at the time of purchase, and by completing your purchase you agree to it. Filing a chargeback for a digital product you received and could access, after agreeing to these terms, is not a valid reason for reversal, and we will respond to any such dispute with a record of your purchase, delivery, and your acceptance of this policy.

If something genuinely went wrong, we will fix it. All we ask is that you give us the chance first. Email support@luxturis.com and we will help.

Contact us

LuxTuris, LLC 303 Tivoli Ct, Macon, GA 31220, USA support@luxturis.com